Glossary
The delivery glossary
Every term of urban logistics and courier work, clearly explained.
- Courier
- Professional who picks up and quickly delivers envelopes, parcels or documents on behalf of a business.
- Same-day delivery
- Service where a parcel picked up in the morning is delivered the same day, usually within 3 hours in the city.
- Cash on delivery (COD)
- Collection by the courier of the order amount at hand-over, then reconciliation to the business.
- Route / run
- Series of deliveries and pickups organised on an optimised itinerary for one courier.
- Last mile
- Final delivery step, from the distribution centre to the customer. It is the most costly and sensitive part.
- Missed-delivery notice
- Notice left when a delivery could not be completed, inviting the recipient to reschedule.
- Proof of delivery
- Signed document or photo confirming the parcel was handed to the recipient, with date and signature.
- Tiered pricing
- Price scale where the unit cost decreases as delivery volume increases.
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